Delivery & Returns

Bigjigs Toys uses multiple shipping rules to determine shipping and handling charges. The shipping rules are listed below.

UK Delivery Options (including Channel Islands and Northern Ireland):

Standard Delivery: (3-5 working days) - £2.99 (FREE when you spend over £30.00)
Express delivery (1-2 working days): £4.99 (Order before 2pm Mon-Fri for same day despatch). FREE when you spend over £100.00

Folkestone Click & Collect:

FREE Click & Collect available from our Folkestone HQ
Orders before 2pm Monday - Friday to click and collect from our Folkestone HQ on the next working day.

European Orders

Due to Brexit we are unable to ship orders into the EU that are over €150/£127. Please split your order into smaller orders and then we will be able to ship them for you.

Shipping rates will be calculated at checkout based on total order weight.

International Orders

Tax and duty fees may be charged by the destination country when your order arrives. Those additional charges are your responsibility. Bigjigs Toys uses multiple shipping rules to determine shipping and handling charges.

Returns

Standard 30 Day Returns

Our hassle-free 30-Day Money-Back Guarantee is sure to give you peace of mind.

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price (excluding shipping). Products need to be returned in their original packaging.

Extended Christmas Returns Policy (UK Only)

Any purchases made between 15th November and 24th December 2023 can be returned within 60 days. For purchases made from 25th December onwards, our standard 30 day return policy will apply. Offer excludes products purchased from our Damaged Box stock.

How to return your order

It's easy to return a product. Simply email the following information to returns@bigjigstoys.co.uk and we will email you instructions for returning your product:

Order number (required)
Reason for return (required)
Products being returned (required)
Photos to show product defects (optional).

Please Note:

You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description before you place your order.